General warranty claims

SIM Demon will honour any valid warranty claims provided that a claim is submitted within the relevant product warranty period for the matching serial-numbered product. Where a warranty cannot be managed locally, SIM Demon will provide details and any associated documents to allow a direct-to-manufacture return. Customers will be required to pre-pay or arrange their own return shipping, however, this will be reimbursed by SIM Demon upon a successful warranty claim. Customers organising their own shipping are responsible for ensuring the item is insured to the relevant value. Proof of purchase may be required by SIM Demon as part of the return being accepted.

Upon return receipt of the item(s), SIM Demon will endeavour to process the claim within 14 days. Once a warranty claim is confirmed, SIM Demon will resolve the claim by:

a) repairing the item, where possible

b) replace the item like for like, subject to stock and continued availability

c) replace the item with a suitable substitute

d) offer a store credit for the value of the original purchase value

e) offer a refund to the original payment method for the value of the original purchase value